Privacy policy
Last updated 10 November 2026
Who is responsible
Ernær AS (org. no. 938 619 158), St. Olavs gate 5, 3126 Tønsberg, Norway, is the controller of the personal data in the Ernær app and on ernær.com. For privacy questions, write to contact@ernær.com.
What we collect
- Account: your email address, and your name if you sign in with Apple or Google.
- Body and goals: sex, age, height, weight, activity level, weight goal and whether you are pregnant.
- Your log: the food and meals you log, your own foods and meals, and the measurements and observations you enter.
- Content for AI: text, voice and photos you send to the agent or use to log food.
- Subscription: whether you are on a trial or a subscription. Payment happens with Apple or Google, and we never see your card details.
- Usage and errors: how the app is used, and crash reports.
- Roadmap: the email address you confirm when you send a suggestion.
Health data
Weight, body measurements, pregnancy and observations such as digestion are health data. We process them because you enter them and consent to it, and only to calculate your targets and show your progress. You can withdraw consent by deleting the data or your account.
How we use it
- To run the app: calculate targets, store your log and show charts. The legal basis is our agreement with you (GDPR Art. 6(1)(b)).
- Health data: with your explicit consent (Art. 9(2)(a)).
- To improve the app and fix bugs, using usage statistics and crash reports. The legal basis is our legitimate interest (Art. 6(1)(f)).
- To reply when you contact us or send a suggestion on the roadmap.
We do not sell your personal data, and we do not share it with anyone except the providers needed to run the app.
AI and the agent
When you use the agent or AI, what you type, say or photograph, and the data needed to answer, is sent to an AI service. Your name and email are not sent. You can see and delete what the agent remembers about you under More. AI answers are estimates and can be wrong.
Service providers
We use these providers to run Ernær. They process data on our behalf and on our instructions.
- Supabase: database, sign-in and server functions.
- OpenAI: AI for text, voice and photos.
- ElevenLabs: speech.
- PostHog (EU): usage statistics and crash reports.
- RevenueCat: your subscription status.
- Apple and Google: sign-in, payment and app downloads.
Some of these providers are based in the US. Transfers there are covered by the European Commission's standard contractual clauses or the EU–US Data Privacy Framework, as part of our data processing agreements with them.
How long we keep it
We keep your data for as long as you have an account. When you delete your account, your data is deleted from our database right away. Backups and usage statistics at our providers are deleted on their regular schedules.
Export and deletion
In the app you can export your data, delete your AI history, delete what the agent remembers about you, and delete your whole account.
Your rights
You have the right to access, correct, delete and port your data. You can also object to processing and withdraw consent. Write to contact@ernær.com and we will reply within 30 days. If you think we handle your data wrongly, you can complain to the Norwegian Data Protection Authority, Datatilsynet (datatilsynet.no).
Changes
We update this policy when the app changes. The date at the top shows the latest change. We tell you in the app about major changes.